This page shows all current and planned outages impacting Simtronic Systems, Networks and Data Centres

Services

39 up
0 issue
0 down
Groups Services status
Group Network (Australia).
Australian Capital Territory status is up.
New South Wales status is up.
Victoria status is up with ongoing incident.
Queensland status is up.
Western Australia status is up.
South Australia status is up.
Group Network (New Zealand).
Auckland status is up.
Group Broadband.
National status is up.
Australian Capital Teritory status is up.
New South Wales status is up.
Victoria status is up.
Queensland status is up.
Northern Teritory status is up.
South Australia status is up.
Western Australia status is up.
Tasmania status is up.
Group Cloud Hosting.
Cloud Hosting - Penrith (PEN01) status is up.
Cloud Hosting - Mascot (Equinix SY1) status is up.
Group Colocation.
Equinix SY1 (SYD01) status is up.
Global Switch (SYD02) status is up.
Equinix SY3 (SYD03) status is up.
Simtronic Penrith (PEN01) status is up.
Equinix ME1 (MEL01) status is up.
Group Customer Service.
Helpdesk (simtronic.support) status is up.
Simtronic Portal (portal.simtronic.com.au) status is up.
Simtronic Website (www.simtronic.com.au) status is up.
Group DNS.
ns1.simtronic.com.au (223.25.112.26) status is up.
ns2.simtronic.com.au (223.25.114.26) status is up.
resolver01.syd01.nsw (223.25.112.27) status is up.
resolver01.syd02.nsw (223.25.114.27) status is up.
Group Fixed Point Wireless.
Penrith status is up.
Jamisontown status is up.
Kingswood status is up.
Regentville status is up.
Mulgoa status is up.
Group Voice over IP.
NSW Carrier Gateway (Primary) status is up.
NSW Carrier Gateway (Secondary) status is up.
hosted01.syd01.nsw (223.25.112.19) status is up with ongoing incident.
hosted02.syd01.nsw (202.130.35.121) status is up.

Service notifications

Group Voice over IP. hosted01.syd01.nsw (223.25.112.19) status is up with ongoing incident.
Call Flow Issues - monitoring, 03 Sep 2018 9:01am AEST

All calls and registrations have been stable for the past 10 minutes.

identified, 03 Sep 2018 8:35am AEST

Due to concerns from our engineers due to log errors and other unusual behaviour, a ticket has been opened with the vendor to urgently investigate.

We are aware that some customers are still unable to make or receive calls at this stage and the issue is being treated as a Severity 1 major incident.

monitoring, 03 Sep 2018 8:25am AEST

Calling has been restored at of 0820hrs, investigation into the root cause are ongoing and we are monitoring the system to ensure stability.

investigating, 03 Sep 2018 8:08am AEST

We are presently investigating an issue impacting calling in and out of our Sydney Hosted platform

Group Network (Australia). Victoria status is up with ongoing incident.
Melbourne Network Outage - monitoring, 19 Aug 2018 5:34pm AEST

Engineers are continuing to monitor and wait for a full service resolution notice from our third party provider before traffic is moved back to thge Primary path but services have now been stable for 48 hours without further interuptions of any type.

monitoring, 17 Aug 2018 5:35pm AEST

All traffic has been moved to a path with more capacity which has resolved the issue as of 1733hrs, customers should see all services return to normal.

Our engineers have been able to determine that due to our primary Sydney to Melbourne intercaptial link failing, our network redundancy moved traffic to an alternate path automatically, this alternate path then became congested resulting in a high amount of packet loss accross the path.

We have upgraded the capacity to this redundant path which has now eleviated the issue.

We will continue to work with the third party provider to determien the root cause of the failure and then to move traffic back to the primary path once we believe it is safe to do so.

identified, 17 Aug 2018 5:01pm AEST

The issue has been identified as a third party network issue, engineers are continuing to monitor the situation and have engaged the third party supplier for information.

Intermittant interuptions are continuing

investigating, 17 Aug 2018 4:50pm AEST

Connectivity has been restored as of approximately 1650hrs, engineers are still investigating the root cause of thiss issue.

investigating, 17 Aug 2018 4:44pm AEST

We are currently aware of an issue impacting our services within Victoria, engineers are presently investigating.